Better EVHC conversion and aftersales revenue
Understand which advisors are presenting EVHC work well, which aren't, and why. Improve conversion without guesswork.
Cortex Coach
Hear Every Aftersales Call. Without Listening To Every Aftersales Call.
In automotive retail, the quality of your aftersales conversations directly affects revenue, CSI, and compliance. Cortex Coach uses AI to analyse every call — EVHC follow-ups, service advisor interactions, F&I conversations — so your managers know exactly where performance is strong and where it's costing you.
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The Challenge
You can't improve what you can't hear.
Aftersales managers know that the quality of EVHC calls varies, that some service advisors convert better than others, and that F&I compliance isn't always consistent. They just don't have the time to listen to enough calls to do anything about it.
The result is variable customer experience, CSI scores that are hard to predict, and coaching conversations that rely on gut feel rather than evidence.
EVHC call quality you can't monitor manually
Service advisor consistency you can't see
F&I compliance you find out about too late
Coach: hear every call, improve every conversation
"Intelligence that listens, learns, and improves."
The Solution
Intelligence that listens, learns, and improves.
Cortex Coach analyses your aftersales and sales calls automatically — EVHC follow-ups, service advisor conversations, F&I discussions — and gives managers a clear, consistent picture of what's happening across every interaction. Script adherence, tone, process compliance, EVHC presentation quality: all reviewed at scale, without the manual overhead.
It identifies patterns, surfaces coaching opportunities, and helps your team improve CSI scores and aftersales revenue through evidence, not opinion.
What It Does
Key Capabilities
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Automated analysis of EVHC calls, service advisor conversations, and F&I discussions
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EVHC presentation quality scoring and follow-up compliance tracking
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Script adherence and tone monitoring across your service and sales teams
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Targeted coaching insight for aftersales managers — based on what's actually being said, not what's assumed
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Performance trends across individuals, teams, and sites — identify your best advisors and replicate what they do
Commercial Impact
The Value Coach Delivers
Stronger CSI scores through consistent conversations
CSI is won or lost in the service advisor interaction. Coach gives you the visibility to manage that at scale, not just with your best performers.
F&I and process compliance you can evidence
Know that your team is following process on every regulated conversation — without your compliance manager having to listen to hundreds of calls a week.
Find out how Coach could improve your aftersales performance.
Book a demo and see what it looks like when every conversation is working as hard as it should.
Book a Demo